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Customer Service Level 3 training at Granite Training elevates proficiency for individuals in advanced customer-facing roles. Through interactive modules and practical exercises, participants refine their skills in complex problem-solving, relationship management, and service excellence. This training empowers individuals with advanced tools to exceed customer expectations and drive business success through exceptional service delivery.
The objective of this qualification is to prepare learners for employment and support learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognised qualification.
The qualification provides learners with the knowledge and understanding in customer service for learners who deal, or intend to deal, with customers on a daily basis as part of their job role. The qualification is applicable to a variety of work environments and covers topics such as principles of customer service and developing and improving the customer service process
Please fill out the form below and we will be in touch to confirm your place on the course and arrange payment.
Assessment method: Portfolio of evidence
Guided learning hours (GLH): 105
Total qualification time (TQT): 130
To register for this qualification, learners are required to be aged 16 years or above.
Many businesses today are so dedicated to offering exceptional customer service it forms a major part of their brand and identity. That means having the skilled and knowledgeable staff to deliver on their customer service promises and maintain that hard won reputation.
The Highfield Level 3 Certificate in Customer Service (RQF) has developed to deliver precisely those high-level customer service skills that so many businesses value.
Based on Highfield’s own acknowledged high-quality customer service values, the qualification delivers where it matters, and is aimed at learners new to customer service or wanting to improve their knowledge with a nationally recognised qualification.
It will give learners the knowledge and understanding in customer service needed to effectively deal with customers on a daily basis, and is applicable to a huge range of work environments.
Granite Training stands as a beacon of excellence in the landscape of professional development and certification. As a leading provider of training services, we are dedicated to delivering a broad spectrum of comprehensive courses designed to empower individuals and enhance career opportunities.