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The Highfield Level 2 Award in Conflict Management (RQF) equips individuals in customer-facing roles with vital conflict management skills. Tailored for those engaging with service users or the public, this qualification offers practical techniques to de-escalate conflicts effectively, fostering safer and more positive interactions in diverse environments.
The Highfield Level 2 Award in Conflict Management (RQF) has been developed to meet the requirements of individuals who require training in conflict management.
Please check back for new dates.
7th June (1 Day)
Woodburn House, Suite E, Golden Square, Aberdeen, AB10 1RD.
Price: £95.00 per person
The qualification provides learners with the knowledge and understanding in conflict management. It can also be a useful qualification for individuals who would like a better understanding of how to prevent conflict situations, and who would like to gain more confidence in being able to deal with conflict situations should they arise.
Please fill out the form below and we will be in touch to confirm your place on the course and arrange payment.
Assessment Method: Multiple-choice examination
Total Qualification Time (TQT): 16
Guided Learning (GL): 11
Credit Value: 2
To register for this qualification, learners are required to meet the following entry requirements:
It is advised that learners have a minimum of level 2 in literacy.
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