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Customer Service Level 1 training at Granite Training offers foundational skills for individuals entering customer-facing roles. Through interactive modules and practical exercises, participants learn the basics of effective communication, problem-solving, and customer interaction. This training provides essential tools for delivering quality service and building positive relationships with customers.
The objective of this Customer Service Level 1 qualification is to prepare learners for employment and support learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognised qualification.
The qualification provides learners with the knowledge and understanding in customer service for learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments.
In an increasingly competitive business world, customer service is more vital than ever. Therefore, it’s important your team are well versed in the principles of keeping customers satisfied.
10th June (1 Day)
Price: £85.00 per person
Woodburn House, Suite E, Golden Square, Aberdeen, AB10 1RD.
Please fill out the form below and we will be in touch to confirm your place on the course and arrange payment.
The Highfield Level 1 Award in Customer Service (RQF) has been designed to prepare learners for employment and support those who are new to the customer service sector.
It will help improve their knowledge in customer service, providing them with the ability to understand what is required of them in the role or progress onto a higher-level qualification.
Assessment method: Portfolio of evidence
Guided learning hours (GLH): 30
Total qualification time (TQT): 60
To register for this qualification, learners are required to be aged 14 years or above.
Granite Training stands as a beacon of excellence in the landscape of professional development and certification. As a leading provider of training services, we are dedicated to delivering a broad spectrum of comprehensive courses designed to empower individuals and enhance career opportunities.