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Customer Service Level 2 training at Granite Training builds upon foundational skills for individuals in customer-facing roles. Through interactive modules and practical exercises, participants deepen their understanding of effective communication, conflict resolution, and customer satisfaction strategies. This training equips individuals with advanced tools to enhance service delivery and foster long-lasting customer relationships.
The objective of this Customer Service Level 2 qualification is to support learners working or preparing to work in a
customer service role or where using a telephone is a part of their role. It is suitable for all
industries where customer service is a requirement.
The qualification covers the principles of customer service including how to meet customers’ expectations, the importance of appropriate behaviour and communication techniques as well as ways to deal with problem customers.
Please fill out the form below and we will be in touch to confirm your place on the course and arrange payment.
Assessment method: Multiple-choice examination
Guided learning hours (GLH): 6
Total qualification time (TQT): 7
To register for this qualification, it is recommended that learners meet the following:
Experience of customer service is often the deciding factor for the public when deciding which organisation to do business with. It’s important therefore that your business offers a good first impression with every single customer interaction.
Based on our own exceptional customer service values, the Highfield Level 2 Award in Customer Service (RQF) has been designed to prepare learners for work in a customer service role or for those whose job already involves an element of customer service.
The qualification has been written to give learners the knowledge and understanding of effective customer service in a variety of work environments.
Granite Training stands as a beacon of excellence in the landscape of professional development and certification. As a leading provider of training services, we are dedicated to delivering a broad spectrum of comprehensive courses designed to empower individuals and enhance career opportunities.